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Live Platform Guide for Professional Services
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Overview
Live Platform Installation
UpgradingUMP365
Setup Live Platform Server
Operation Center Portal Setup
Live Platform Operation Center Portal
Viewing Software Versions
Voice Calling
Microsoft Teams Direct Routing
Microsoft Operator Connect
OperatorConnectSetup
Setup UMP 365
OperatorConnect
Day Two Management using the Multitenant Portal
Opening UMP Page
View Multitenant portal Software version
Tenants Global View
Operator Connect Essential Service
Open Qualify Leads Page
Number Management using AudioCodes Routing Manager
oc-number-management-page-open
Manage Calling Profiles
Monitoring
Managing Alarms
Queued Tasks
Operator Connect Management
OC Sync Tasks
Jobs Monitor
Operator Connect Settings
Service Management
Configuration
Day Two Management using the Service Portal
Operator Connect Service User Permissions
REST API Interface
Troubleshooting
SQL Server Configuration
Webex Cloud Connect
Zoom Provider Exchange
Live UC
Contact Center
Interactions and Meetings Recordings
Applications
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Operator Connect Management
This section describes the Operator Connect maintenance and monitoring actions.
www.audiocodes.com